How Can I Place An Order For Furniture?
Placing your order with Casa Luxe Interiors is designed to be a seamless experience. You may order directly through our website by adding your selected items to the cart and proceeding through our secure checkout. For personalized service, especially for larger projects or custom pieces, we highly recommend contacting our dedicated design consultants at info@casaluxeinteriors.co.za. They will guide you through the process, confirm specifications, and ensure every detail is perfect for your space.
Do You Offer Customization For Furniture Pieces?
Yes, we believe your home should be a unique reflection of your style. Our "Luxe Custom" service offers extensive customization options for many of our signature pieces. This includes alterations to dimensions, fabric and leather selections, finish colors, and hardware details. To explore the possibilities, please contact our design team for a consultation. Please note that customization impacts production timelines and pricing, which will be detailed in a formal quote.
What Materials Are Used In Your Furniture?
Casa Luxe Interiours is committed to uncompromising quality. We source only the finest materials: full-grain and top-grain leathers, premium performance fabrics from houses like Kravet and Schumacher, sustainably harvested hardwoods (oak, walnut, and mahogany), natural stone (marble, quartzite), and hand-forged metals. Each product page provides a detailed material breakdown. We stand behind the integrity of our materials, ensuring they are selected for both beauty and longevity.
What Are The Available Payment Methods?
Once we receive your order details, a quotation will be sent to you and will remain valid for 24 hours. Please email your order to support@casaluxeinteriors.co.za, after which your order will be reviewed, confirmed, and a quotation will be sent to you. All payments are securely processed through our encrypted payment system for your peace of mind.
How Long Does It Take To Process An Order?
Processing times vary by collection. In-stock items are typically prepared for shipping within 3-5 business days. Made-to-order pieces require 2 weeks for meticulous craftsmanship. Custom "Luxe Custom" projects generally have a lead time of 6 weeks. Your order confirmation and a dedicated support agent will provide a precise timeline for your specific order.
Can I Change Or Cancel My Order After Placing It?
Changes or cancellations must be requested promptly. For in-stock items, you have 24 hours to make changes. For made-to-order and custom pieces, modifications or cancellations are only possible within 48 hours of order confirmation, as production begins shortly thereafter. After these windows, any changes may incur fees, and cancellations are subject to the forfeiture of the deposit. Please contact our client service team immediately at service@casaluxeinteriors.co.za.
Do You Provide Discounts For Bulk Orders?
Yes, we offer special pricing for qualified trade professionals and substantial bulk orders for residential or commercial projects. This includes full-home furnishing packages, corporate contracts, and developer partnerships. Please reach out to our trade program at info@casaluxeinteriors.co.za to discuss your project scope and request a quote.
What Is The Warranty Policy For Your Furniture?
Casa Luxe Interiors offers a comprehensive 5-Year Limited Warranty on all furniture, covering defects in materials and workmanship under normal use. This warranty is extended to the original purchaser. Specific terms for natural materials (like marble variations or leather character marks) and wear-and-tear are outlined in our full warranty document. We are committed to your lasting satisfaction and will resolve any covered issue with prompt attention
How Much Do You Charge For Delivery?
At Casa Luxe Interiors, we believe in transparent pricing. Delivery costs are calculated based on your location, the size and fragility of your items, and the required white-glove service level. Standard delivery fees for your order will be clearly displayed at checkout before payment is finalized. We often offer promotional free standard shipping on orders over a R500, which will be advertised on our site.
Do You Offer International Shipping?
Yes, Casa Luxe Interiors brings its curated collections to a global clientele. We currently ship to select international destinations. Please proceed to checkout and enter your address to confirm availability and view applicable free delivery.
How Long Does Delivery Take?
Delivery timelines vary to ensure the safe and careful handling of your luxury items. For in-stock pieces within the continental South Africa, please allow 5-7 business days for delivery. Custom, made-to-order, or oversized items will have a longer lead time, which will be clearly communicated at the time of purchase and in your order confirmation. International delivery times vary by destination.
Can I Track My Order?
Absolutely. Once your order has been processed and dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your order’s journey directly to your doorstep. For white-glove deliveries, you will also be contacted by our logistics partner to schedule a convenient delivery window.
Do You Offer Assembly Services Upon Delivery?
Yes, our signature White-Glove Delivery service includes expert in-home placement and basic assembly at no extra cost for eligible items. Our professional delivery teams will ensure your Casa Luxe piece is perfectly positioned, assembled (if applicable), and all packaging is removed, leaving you to simply enjoy your new investment.
What Is Your Return Policy?
We stand behind the quality and craftsmanship of our collections. If you are not completely satisfied, most unused items in original condition may be returned within 30 days of delivery for a refund to the original payment method. Custom, made-to-order, clearance items, and some fragile goods are final sale and cannot be returned. Original shipping fees are non-refundable.
How Can I Initiate A Return Or Exchange?
To initiate a return or exchange, please contact our client care team at support@casaluxeinteriors.co.za with your order number and details. We will guide you through our simple process and provide a Return Authorization and instructions. Returns without authorization cannot be accepted.
Do I Have To Pay For Return Shipping?
A return shipping fee will be deducted from your refund for standard returns to cover the cost of collection and processing. For items damaged in transit or if we have made an error with your order, we will cover all return shipping costs at no charge to you.
Can I Exchange An Item For A Different Model Or Size?
Certainly. We are happy to facilitate an exchange for an alternative model or size, subject to availability. Please contact our client care team to initiate the exchange. Any price differences, along with applicable shipping fees, will be charged or refunded accordingly.
Do You Provide Maintenance Or Care Tips For The Furniture?
Yes, at Casa Luxe Interiors, each piece of furniture includes a detailed care and maintenance guide tailored to its specific materials—such as wood, leather, marble, or fabric. You can find these instructions in your product documentation, or visit our Care & Maintenance section on our website for general guidelines to preserve the beauty and longevity of your furniture.
Can I Order Replacement Parts For My Furniture?
Absolutely. We understand that occasional wear or accidental damage may require replacement parts. Please contact our Customer Support team via email with your order number and details of the required part. We will assist you in sourcing and delivering the appropriate component to ensure your furniture remains in impeccable condition.
Do You Offer Repair Services For Furniture?
Yes, we offer professional repair services for furniture purchased from Casa Luxe Interiors. Our network of skilled craftsmen is equipped to handle repairs ranging from structural adjustments to refinishing. Please reach out to Customer Support to discuss your needs and schedule a service.
How Can I Contact Customer Support For Issues?
You can contact our dedicated Customer Support team via:
Email: support@casaluxeinteriors.co.za
Monday–Friday, 9:00 AM–6:00 PM SAST)
Live Chat: Available on our website during business hours
We aim to respond to all inquiries within 24 hours.
What Should I Do If I Receive The Wrong Item?
If your delivery does not match your order, please contact Customer Support immediately with your order number and photographs of the item received. We will arrange for the correct item to be dispatched at no extra cost and coordinate the return of the incorrect piece.
Can I Purchase An Extended Warranty For My Furniture?
Yes, we offer extended warranty plans for added protection beyond our standard warranty period. Details and pricing are available at the time of purchase or within 30 days of delivery. For more information, please contact Customer Support or visit our Warranty Services page.
How Do I Assemble The Furniture If It Comes Flat-Packed?
All flat-packed items from Casa Luxe Interiors include clear, step-by-step assembly instructions. We recommend reviewing all materials before beginning and using the provided tools (if included). For additional assistance, contact Customer Support via email.
Is There A Manual Or Guide For Assembly?
Yes. An illustrated assembly manual is included with every flat-packed item. Digital copies are also available for download in the Product Support section of our website. Should you need further assistance, our team is happy to guide you through the process.
How Can I Place An Order For Furniture?
Placing your order with Casa Luxe Interiors is designed to be a seamless experience. You may order directly through our website by adding your selected items to the cart and proceeding through our secure checkout. For personalized service, especially for larger projects or custom pieces, we highly recommend contacting our dedicated design consultants at info@casaluxeinteriors.co.za. They will guide you through the process, confirm specifications, and ensure every detail is perfect for your space.
Do You Offer Customization For Furniture Pieces?
Yes, we believe your home should be a unique reflection of your style. Our "Luxe Custom" service offers extensive customization options for many of our signature pieces. This includes alterations to dimensions, fabric and leather selections, finish colors, and hardware details. To explore the possibilities, please contact our design team for a consultation. Please note that customization impacts production timelines and pricing, which will be detailed in a formal quote.
What Materials Are Used In Your Furniture?
Casa Luxe Interiours is committed to uncompromising quality. We source only the finest materials: full-grain and top-grain leathers, premium performance fabrics from houses like Kravet and Schumacher, sustainably harvested hardwoods (oak, walnut, and mahogany), natural stone (marble, quartzite), and hand-forged metals. Each product page provides a detailed material breakdown. We stand behind the integrity of our materials, ensuring they are selected for both beauty and longevity.
What Are The Available Payment Methods?
Once we receive your order details, a quotation will be sent to you and will remain valid for 24 hours. Please email your order to support@casaluxeinteriors.co.za, after which your order will be reviewed, confirmed, and a quotation will be sent to you. All payments are securely processed through our encrypted payment system for your peace of mind.
How Long Does It Take To Process An Order?
Processing times vary by collection. In-stock items are typically prepared for shipping within 3-5 business days. Made-to-order pieces require 2 weeks for meticulous craftsmanship. Custom "Luxe Custom" projects generally have a lead time of 6 weeks. Your order confirmation and a dedicated support agent will provide a precise timeline for your specific order.
Can I Change Or Cancel My Order After Placing It?
Changes or cancellations must be requested promptly. For in-stock items, you have 24 hours to make changes. For made-to-order and custom pieces, modifications or cancellations are only possible within 48 hours of order confirmation, as production begins shortly thereafter. After these windows, any changes may incur fees, and cancellations are subject to the forfeiture of the deposit. Please contact our client service team immediately at service@casaluxeinteriors.co.za.
Do You Provide Discounts For Bulk Orders?
Yes, we offer special pricing for qualified trade professionals and substantial bulk orders for residential or commercial projects. This includes full-home furnishing packages, corporate contracts, and developer partnerships. Please reach out to our trade program at info@casaluxeinteriors.co.za to discuss your project scope and request a quote.
What Is The Warranty Policy For Your Furniture?
Casa Luxe Interiors offers a comprehensive 5-Year Limited Warranty on all furniture, covering defects in materials and workmanship under normal use. This warranty is extended to the original purchaser. Specific terms for natural materials (like marble variations or leather character marks) and wear-and-tear are outlined in our full warranty document. We are committed to your lasting satisfaction and will resolve any covered issue with prompt attention
How Much Do You Charge For Delivery?
At Casa Luxe Interiors, we believe in transparent pricing. Delivery costs are calculated based on your location, the size and fragility of your items, and the required white-glove service level. Standard delivery fees for your order will be clearly displayed at checkout before payment is finalized. We often offer promotional free standard shipping on orders over a R500, which will be advertised on our site.
Do You Offer International Shipping?
Yes, Casa Luxe Interiors brings its curated collections to a global clientele. We currently ship to select international destinations. Please proceed to checkout and enter your address to confirm availability and view applicable free delivery.
How Long Does Delivery Take?
Delivery timelines vary to ensure the safe and careful handling of your luxury items. For in-stock pieces within the continental South Africa, please allow 5-7 business days for delivery. Custom, made-to-order, or oversized items will have a longer lead time, which will be clearly communicated at the time of purchase and in your order confirmation. International delivery times vary by destination.
Can I Track My Order?
Absolutely. Once your order has been processed and dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your order’s journey directly to your doorstep. For white-glove deliveries, you will also be contacted by our logistics partner to schedule a convenient delivery window.
Do You Offer Assembly Services Upon Delivery?
Yes, our signature White-Glove Delivery service includes expert in-home placement and basic assembly at no extra cost for eligible items. Our professional delivery teams will ensure your Casa Luxe piece is perfectly positioned, assembled (if applicable), and all packaging is removed, leaving you to simply enjoy your new investment.
What Is Your Return Policy?
We stand behind the quality and craftsmanship of our collections. If you are not completely satisfied, most unused items in original condition may be returned within 30 days of delivery for a refund to the original payment method. Custom, made-to-order, clearance items, and some fragile goods are final sale and cannot be returned. Original shipping fees are non-refundable.
How Can I Initiate A Return Or Exchange?
To initiate a return or exchange, please contact our client care team at support@casaluxeinteriors.co.za with your order number and details. We will guide you through our simple process and provide a Return Authorization and instructions. Returns without authorization cannot be accepted.
Do I Have To Pay For Return Shipping?
A return shipping fee will be deducted from your refund for standard returns to cover the cost of collection and processing. For items damaged in transit or if we have made an error with your order, we will cover all return shipping costs at no charge to you.
Can I Exchange An Item For A Different Model Or Size?
Certainly. We are happy to facilitate an exchange for an alternative model or size, subject to availability. Please contact our client care team to initiate the exchange. Any price differences, along with applicable shipping fees, will be charged or refunded accordingly.
Do You Provide Maintenance Or Care Tips For The Furniture?
Yes, at Casa Luxe Interiors, each piece of furniture includes a detailed care and maintenance guide tailored to its specific materials—such as wood, leather, marble, or fabric. You can find these instructions in your product documentation, or visit our Care & Maintenance section on our website for general guidelines to preserve the beauty and longevity of your furniture.
Can I Order Replacement Parts For My Furniture?
Absolutely. We understand that occasional wear or accidental damage may require replacement parts. Please contact our Customer Support team via email with your order number and details of the required part. We will assist you in sourcing and delivering the appropriate component to ensure your furniture remains in impeccable condition.
Do You Offer Repair Services For Furniture?
Yes, we offer professional repair services for furniture purchased from Casa Luxe Interiors. Our network of skilled craftsmen is equipped to handle repairs ranging from structural adjustments to refinishing. Please reach out to Customer Support to discuss your needs and schedule a service.
How Can I Contact Customer Support For Issues?
You can contact our dedicated Customer Support team via:
Email: support@casaluxeinteriors.co.za
Monday–Friday, 9:00 AM–6:00 PM SAST)
Live Chat: Available on our website during business hours
We aim to respond to all inquiries within 24 hours.
What Should I Do If I Receive The Wrong Item?
If your delivery does not match your order, please contact Customer Support immediately with your order number and photographs of the item received. We will arrange for the correct item to be dispatched at no extra cost and coordinate the return of the incorrect piece.
Can I Purchase An Extended Warranty For My Furniture?
Yes, we offer extended warranty plans for added protection beyond our standard warranty period. Details and pricing are available at the time of purchase or within 30 days of delivery. For more information, please contact Customer Support or visit our Warranty Services page.
How Do I Assemble The Furniture If It Comes Flat-Packed?
All flat-packed items from Casa Luxe Interiors include clear, step-by-step assembly instructions. We recommend reviewing all materials before beginning and using the provided tools (if included). For additional assistance, contact Customer Support via email.
Is There A Manual Or Guide For Assembly?
Yes. An illustrated assembly manual is included with every flat-packed item. Digital copies are also available for download in the Product Support section of our website. Should you need further assistance, our team is happy to guide you through the process.